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Tell us what you are experiencing and how you are feeling. We'll call you to talk about your options.

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Patient Information

Getting Here

Our surgical consulting offices are located both in Sydney and Newcastle.

In Sydney, our consulting suites are located at Surry Hills Family Dental, 33 Albion Street, Surry Hills.

In Newcastle, we are located at 19 Honeysuckle Drive, on the ground level of Lee Wharf and the Newcastle waterfront.

Be on Time

If you don't like being late, we'll try to avoid it too.

Bring enough change for off-street car parking.

For the convenience of all patients, try to arrive 30 minutes early for your appointment to get a car park, and to also fill out forms when you first arrive.

Your first appointment with the doctor is usually for 30 minutes. But you will be given all of the time that you need to ask all your questions.

Referral Information

Bring your Referral

With a referral by your medical GP or dentist, you are eligible for Medicare rebates for your specialist consultation.

We have extensive radiology services on site, and we aim to bulk bill for your radiology where possible... but only when you bring your Medicare card to us.

Referrals

We accept referrals from medical GPs and other medical specialists for conditions that are primarily oriented to your mouth, face and jaws.

We accept referrals for a wide range of conditions including for jaw reconstruction, facial correction, and facial trauma management.

Benefits

Fair and accessible dental care

Our fees for general dental treatment are set according to national averages, something that we review on an annual basis.

With or without dental health cover, this ensures we provide a high standard of treatment at a level that is fair and accessible to people.

HICAPS

Our practice has complete HICAPS capabilities, which allows for claims to be processed at the time of treatment.

This means that rebates for private health claims are provided instantly, and that you only have to cover the gap payment.

No-Gaps Dental Care

Preventative care is a core focus at Profilo.

This is why we have made the conscious decision to provide all preventative treatment without any gap payment, to those who have active dental health cover.

In doing this, our patients are not limited to practices that have agreements with the larger health insurance companies, and have the freedom to pursue patient care with us without any financial disincentive.

Preventative treatment includes regular dental checks, x-rays, dental cleaning, and fluoride treatment.

Medicare

These procedures are normally subsidized by Medicare, so make sure you bring your Medicare card, your GP referral, and also your private medical-insurance details.

Whilst we accept referrals from your general dentist, we are still a specialist medical practice.

This means you should still expect Medicare rebates for your consultations, x-rays, and most surgical procedures.

Most services referred by your dentist are considered to be specialist dental, rather than specialist medical.

Specialists Procedures

These specialist dental procedures include removal of wisdom teeth, or even placement of dental implants. These types of procedures do not normally carry Medicare rebates, unless you are also registered with special Medicare schemes, like the Cleft Lip and Palate Scheme (CLPS), or Medicare Child Dental Benefits Schedule. Dental insurance can help with the costs of specialist dental procedures.

Please refer to the list at the left of this screen to direct you to our specific range of surgical services.

Medicare Child Dental Benefits Scheme

How the program works

The government funded program was introduced at the beginning of this year, and is a radical evolution in operation from previous public dental programmes.

The emphasis is placed on preventative care and education, through enabling regular dental visits, encouraging open discussion of dental health, and improving the public understanding of the area of dentistry. 

Dental treatment is carried out in private dental practice, where each can determine whether to bulk-bill, or to charge its regular fees with parents paying the gap. 

Profilo has chosen to set our fees under this initiative at the Medicare level. This decision is made to reinforce our view that the dental health and wellbeing of children is of paramount importance. 

By establishing a no-gap standard, we believe this will remove the financial barrier for parents to seek regular dental care for their children, ensuring optimal dental health as they grow up.

Services covered

Dental treatment covered by the Medicare Child Dental Benefits Scheme includes:

  • Dental check-ups
  • Teeth cleaning & hygiene therapy
  • X-rays
  • Fillings & restorations
  • Fissure seals or sealants
  • Extractions or tooth removal
  • Dental infections & emergencies
  • Partial dentures
Amount & duration

Eligible children are entitled to a total of $1 000 to use on dental treatment over a 2 year period.

This 2 year period commences at the start of the calender year. The $1 000 can be used within the first year if required but additional benefits will not be available the following year. Remaining benefits after the first year are carried over to the second year.

Eligibility

The scheme is available to children between the ages of 2-17 and to access this, your child must be eligible for Medicare and your family must be in receipt of Tax Benefit Part A, or receive a relevant Government payment.

Eligible families will receive written notification from the Australian Government at the start of 2014. The notification is not a voucher for service. We will check eligibility before commencement of any treatment as well as providing itemised treatment plans.

You can confirm your child's eligibility & total balance on my.gov.au and more information on the schedule can be found on the government department of health website.